Job Description

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

Job Summary

This position can be located in either New York NY, Washington DC, Baltimore MD, Philadelphia PA, or Baltimore MD. 

 

The Senior Program Manager - Quality Management is responsible for leading the Project Quality Management function within the Quality Management & Training (QM&T) Unit supporting the successful delivery of infrastructure capital projects through the implementation of quality governance, quality assurance, quality oversight, and continuous improvement practices. The QM&T team is part of a centralized project services department providing subject matter expertise and project support to the Amtrak Capital Delivery organization (CAPD). Reporting to the Director Quality Management & Training, the Senior Program Manager - Quality Management establishes and maintains a consistent framework for project quality management throughout the project lifecycle, ensuring that project teams effectively plan, execute, monitor, and improve quality-related activities.

 

The Senior Program Manager - Quality Management works directly with the Project Directors, Project Managers, Engineering Services, Construction Management, Project Controls, Commissioning, Document Management, Project Contract Managers/Administrators, Contracting Official Representatives (COR), and Procurement Contracting Officials (COs) across the Amtrak Capital Project portfolio which include rail tunnel construction and rehabilitation, bridge replacement, station development and renovation, facility construction, fleet replacement, overhead catenary replacement, state of good repair projects etc.

 

The Senior Program Manager - Quality Management leads quality assurance activities, quality performance monitoring, lessons learned programs, project audits, process assessments, corrective action programs, and quality reporting while fostering a culture of accountability, compliance, and continuous improvement.

 

The Senior Program Manager - Quality Management performs assessments to determine whether project teams have adopted CAPD procedures, processes are improved, and people are trained. QM&T assures that CAPD project teams, professional services providers, general contractors, and material suppliers are following Amtrak procedures and guidelines when delivering capital projects to Amtrak

Essential Functions

• Assist CAPD project teams to implement construction project quality management practices and industry standards.
• Integrate project delivery processes, quality requirements, controls, and performance expectations into project execution.
• Develop quality management procedures, guidelines and templates.
• Assess quality management performance of the project teams and construction management firms on the project
• Conduct Project Assessments across the CAPD portfolio to review project team compliance with the published CAPD procedures and further training needs.
• Manage the Quality Management subject matter expert team.
• Champion the Project Quality Management program as a subject matter expert supporting infrastructure planning, design, construction, commissioning, and closeout activities.
• Establish project quality management strategies, standards, methodologies, and governance processes.
• Develop and continuously improve project quality management frameworks, tools, templates, and procedures.
• Ensure quality requirements are integrated throughout the project delivery lifecycle.
• Support implementation of organizational quality objectives and operational excellence initiatives.
• Serve as a trusted advisor to project executives, program managers, project managers, engineering managers, and construction leaders on quality matters.
• Integration of procedures into an efficient Quality Management System (QMS)
• Creating and maintaining the quality policy and quality manual including changes for continuous improvement.
• Ensuring compliance with the quality policies and procedures.
• Contractor quality system assessments.
• Organizing and processing large amounts of data to support decision making
• Management and development of professional staff

Minimum Qualifications

• Bachelor’s Degree project management, engineering, quality management, construction, or related field required OR equivalent combination of training, education and relevant experience may be considered in lieu of a degree.
• Plus 9 years of relevant work experience.

Preferred Qualifications

• Plus 11 years of relevant work experience.
• Master’s degree in engineering, construction, quality management, project management or related field.
• Combined 15 years of experience in engineering, construction, quality management, and/or project management for capital projects.
• Experience in systems engineering.
• Current Project Management Professional (PMP) certification.

Knowledge, Skills, and Abilities

• Excellent listening, interpersonal, written, and oral communication skills including experience making presentations to senior management.
• Experience collaborating with diverse, and geographically dispersed groups of individuals.
• Experience showing strong interdepartmental leadership with the ability to identify problems and develop and implement solutions effectively with cross-departmental stakeholders.
• Experience working with industry standards and regulations.
• Experience with procurement, project execution, and vendor quality systems, and quality assessments.
• Training and experience with certifications such as ISO 9001 or Capability Maturity Model.
• Solid knowledge of competitive procurement processes and regulations, including alternate delivery (DB, CMAR, Progressive DB) methods in capital projects
• Ability to manage multiple tasks and/or projects, exercise independent judgment and make solid business decisions within scope of the portfolio based on capital project delivery background and experience.
• Highly motivated and self-directed and able to deliver departmental objectives with limited management oversight.
• Excellent analytical, mathematical, and creative problem-solving skills.
• Logical and efficient, with keen attention to detail.
• Ability to effectively prioritize and execute tasks while under pressure.
• Microsoft Office (Word, Excel, Visio, PowerPoint, MS Project).

Environmental Conditions/Physical Demands

• Onsite 4/5 Days
• Office Environment
• Travel required to other Amtrak offices, facilities, project and construction sites < 25%
• Must be able to walk the railroad and construction sites when necessary

The salary/hourly range is $135,800.00 – $176,040.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position. 

Health and Wellbeing	Financial and Retirement	Work and Family Life Support
Health, Dental, and Vision Insurance	401K with Employer Match	Generous Paid Time Off
Wellness Programs	Railroad Retirement Benefits	Paid Caregiving Days and Backup Care
Health Savings Account	Public Service Student Loan Forgiveness	Fertility and Family Building Benefits
No-cost Personal Health Advocate	Student Loan Assistance	Adoption and Surrogacy Assistance
Medical Plan Opt-out Credit	Tuition and Education Reimbursement	Paid Family Leave
	Life Insurance	Rail Pass Privileges
	Short- and Long-term Disability Insurance	Employee Assistance Program
	No-cost Financial Advisor Sessions	Commuter and Flexible Spending Accounts

Learn more about our benefits offerings  here.

 

Requisition ID: 167455

Work Arrangement: 06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered: No
Travel Requirements: Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

 

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

Job Tags

Hourly pay, Permanent employment, Contract work, Temporary work, For contractors, Work experience placement, Interim role, Work at office, Local area, Relocation, Flexible hours

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