Technical Services
Description:We are seeking an energetic, customer-focused Front-Line Help Desk Technician to serve as the initial point of contact for our managed service clients. Unlike our traditional account-assigned technicians, this role acts as our rapid-response triage specialist. Your primary focus will be handling quick-turnaround support requests, resolving simple technical issues efficiently, and ensuring our clients experience seamless, immediate assistance.
Key Responsibilities:- Rapid Triage & Resolution: Process incoming support requests, resolving simple, high-frequency technical issues typically addressed in under 10 minutes.- Account Navigation: Quickly identify client accounts, verify user credentials, and document all interactions within our ticketing system.- Password & Access Management: Perform routine password resets, account unlocks, and basic permission updates across Active Directory and Microsoft 365- Basic Troubleshooting: Handle standard Tier 1 fixes, including printer mapping, basic software installation, email client configuration, and standard connectivity checks.- Escalation Management: Seamlessly route complex, time-consuming, or account-specific issues to the appropriate dedicated account technicians with detailed notes and troubleshooting steps already completed.- Team Assistance: Assist Network Technicians and Engineers as needed with assigned tasks, routine follow-up, and support activities to help maintain efficient service delivery.- Client Communication: Provide friendly, clear, and reassuring communication to end-users, maintaining high customer satisfaction (CSAT) scores.Requirements:Experience: Prior experience in a customer-facing technical support, MSP, or IT help desk environment is a plus, but not required. This is an entry-level role, and we are willing to train the right candidate with a strong customer service mindset and willingness to learn.
Technical Foundation: Basic understanding of Windows/macOS operating systems, Microsoft 365 administration, Active Directory, and standard networking concepts (DHCP, DNS, Wi-Fi).Time Management: Exceptional ability to multitask, prioritize a high volume of quick requests, and work efficiently under pressure.Communication: Outstanding verbal and written communication skills with a natural talent for translating technical concepts into plain English for non-technical users.Mindset: A proactive, problem-solving attitude who thrives in a fast-paced environment and enjoys helping people.This is NOT a remote position.Reports to:Technical Services Manager
Salary / Wage:$15-$18/hr
Available:Immediately
...OPERATIONS SENIOR REP. to join our team in US Location Permanent Remote . Position General Duties: Eligibility & Accounting... ...requirements. Additionally, resources may have to do overtime, holiday working and weekend working as per business requirement....
...have OPEN AVAILABILITY for Saturday/Sunday mornings. OVERVIEW Jean-Georges Restaurant opened in 1997 to critical acclaim. The jewel of Chef Jean-Georges Vongerichten's empire, the restaurant offers the very best in fine dining. Consistently awarded four stars by...
...Security Guard Reports to: Security Manager FLSA Status: Non-Exempt Department: Security Pay Range: $16.00 - 19.00/hour Position... ...Schedule varies and may include weekends, holidays, and night shifts Travel Requirements: ~ Minimal travel required between...
POSITION TITLEAssistant Professor (Tenure Track) or Clinical Professor of Cybersecurity and Digital Technologies.POSITION SUMMARYCoker University invites applications for an Assistant Professor (tenure track) or ClinicalProfessor of Cybersecurity and Digital Technologies...
...Job Description Small technology integration firm is looking to hire a Journeyman or Master Electricianto help run its new electrical division. Must be comfortable working 3rd shift as a fair amount of ourproject work isovernight. $80,000 Annual Salary plus...