Job Description

: At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people's lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives. We are seeking a highly organized, detail oriented and self-motivated individual to assist with Customer Experience responsibilities. The ideal candidate will be able to work independently and follow strict protocols for accuracy and compliance. The candidate will be comfortable using a multi-line phone system, electronic correspondence, and data entry in a remote, work from home position. The Customer Experience Representative is a representative of Texas Original and will possess exceptional customer service and communication skills as they are typically the first contact for most of our patients and therefore the voice/face of the company. We also hope that our Customer Experience Representative will help us identify ways we can be more effective and efficient by contributing fresh ideas for improvement.

Responsibilities and Duties:

• Answer incoming calls from patients, caregivers, and prescribers and assist them efficiently and professionally
• Check patient voicemails and emails and respond accordingly
• Respond to faxes from physicians and contact new patients in a timely manner to welcome them to our Texas Original family
• Manage website chat messages for new patient inquiries and other Compassionate Use Program questions
• Schedule patients across the state of Texas for delivery or pick up efficiently and to maximize the time of the drivers and patients
• Commit to being the Gold Standard in customer service by building and maintaining customer relationships
• Gather feedback from patients and communicate any questions or concerns with the appropriate department(s)
• Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original

Qualifications and Skills:

• High school diploma/GED required
• 2+ years' experience in a customer service role
• Strong sense of professionalism and compassion required
• Excellent verbal and written communication skills
• Experience working with multiple CRM systems and phone experience preferred

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